We want you to be happy with your purchase. If you are not completely satisfied, you can return the product within 14 days of purchase and we will either repair or replace it subject to the terms below.
1. Unwanted Products
In general, you can return an unwanted product at no charge, provided it is undamaged and unused, with the original labels and stickers still attached and in its original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
Once we have inspected the product and validated your return, we will refund you accordingly. Please bear in mind that refunds can take 7 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.
Products can be exchanged for a different size provided that such variation is available, and is available at the same price as the product originally purchased. In such a case, the product must be exchanged at one of our stores.
We reserve the right to inspect the product to validate your return. The product must be undamaged, unused and in it’s original packaging. An administration fee will apply for shipping and custom orders.
2. Defective products
We do our best to ensure that the products we deliver are of a high quality and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return any of our products:
- Faults resulting from normal wear and tear;
- Damage arising from negligence, user abuse or incorrect usage of the product;
- Damage arising from a failure to adequately care for the product;
- Damage arising from unauthorised alterations to the product; and
- Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.